Shipping and Returns
Alliance Store Europe offers fast shipping to all countries in Europe. Orders are shipped via UPS, and all orders include a tracking number.
Please note, for some rural/remote areas, our couriers may charge a surcharge for shipping. If they do we will email you an invoice after you place your order with the additional charges. If you would like to know if your area is effected by a surcharge you can call or email us anytime to check.
*Please note: €100 Minimum order value applies, and varies per country. Any import taxes of your country are not covered as part of the shipping fee.
Wholesale accounts are charged actual carrier rates for all European Countries. We will inform you of the cost to your region during checkout.
Terms and Conditions
Use of our website is conditional on your accepting the Terms and Conditions set out below.
Refunds
If you change your mind about an item you have purchased will accept its return and refund the cost of the item less one standard shipping charge.
Items can only be accepted for refund if they are returned within 30 days of purchase. We reserve the right to refuse to accept items returned after the 30 day period.
Returned items must be in the condition as sent to you and re-saleable. Items that have been worn or washed are soiled or otherwise damaged will not be accepted for refund.
Items that are returned crumpled not correctly folded or which require re-tagging or re-packaging will be subject to a restocking fee to cover the cost of returning the item to a re-saleable condition.
Exchanges
We do not exchange items. However if you require a different item to that which you have purchased you can return the original item subject to the conditions set out in the Refunds section then order the alternative item via our website in the normal way.
Returning Items
PLEASE CLICK HERE TO SET UP YOUR KINGZ RETURN, OR CHECK THE PROGRESS OF AN EXISTING RETURN:
You should ensure that the item you are returning is securely packaged in such a way as to avoid damage to it whilst in transit back to us. You should use a delivery service that provides a “signed for” and tracking service. We cannot accept responsibility for items damaged or lost in transit back to us.
Once the item is received back at our Distribution Depot we will deal with your refund. Refunds will be made via the same means as used to purchase the item.
Undelivered Items
Rejected or undelivered items will be returned to us by the shipper. If you require us to re-send the item we will do so subject to payment of a standard shipping charge. If you do not request us to re-send it we will treat your order as cancelled and refund the amount paid less a standard shipping charge.